Service and support
Installation guidance, technical help and warranty questions for every DOMUS LOC lock, across India.
How we help
From choosing a lock to using it every day.
Choosing the right lock
Tell us your door type and thickness and we will suggest the right model.
Installation guidance
Our team provides installation guidance for every DOMUS LOC smart lock.
Technical support
Help with setup, the Tuya or TTLock app, and everyday use.
Warranty
Warranty coverage varies by model. Ask our sales team for your lock.
Bulk and project orders
Special pricing and support for builders, hotels and project companies.
Dealers and distributors
We welcome dealers, distributors and security solution providers across India.
Get help in 3 steps
It usually takes a few messages.
Message us
Share your lock model and tell us what is happening.
Send a photo or video
A photo of the lock and door, or a short video of the problem, helps us a lot.
We guide you
Our team walks you through the fix or the next step.
Quick answers
Common questions, answered from our product details.
The lock beeps for a low battery
Change the batteries soon. Face recognition models use a 4200mAh lithium battery, and the wooden-door locks use AA batteries (4.5–6 V). Tell us your model if you are not sure how to replace it.
The battery is completely empty and I am locked out
Every model has a Type-C emergency power port, so you can power the lock from outside and open it. Some models also have a mechanical key as a backup, depending on the model.
The app or WiFi is not working
Fingerprint, PIN, RFID card and key access work without internet. App features need WiFi or Bluetooth, depending on the model, and the app is Tuya or TTLock depending on the lock.
Will the lock fit my door?
Face recognition models fit doors 40–120 mm thick. The wooden-door locks fit 35–120 mm. Face models suit wood, steel, stainless steel, aluminium and brass doors. Send us a photo of your door and its thickness and we will confirm.
What does the warranty cover?
Warranty coverage varies by model. Message our sales team with your model number and they will share the exact details.
Can I get installation help?
Yes. Our team provides installation guidance and technical support for all DOMUS LOC smart locks.
Have these ready
It makes support faster.
- Your lock model, for example K68 or K17
- Door type and thickness
- A photo of the lock, or a short video of the problem
- The app you use, Tuya or TTLock